Your privacy is important to us
ARRO Pty Ltd collects information in a number of different ways including directly, indirectly and through third parties. These include (but are not limited to) the following:
Depending on your purpose for contact, the information we collect from you may vary. The information may include (but is not limited to) the following:
If you provide us with direct debit or direct credit details, we will only disclose those details to our bank or pay gate services to facilitate the provision of that service.
Our use of your information
Although we may use your personal information mainly to support our provision of services to you, we may also use your personal information for secondary purposes. We may communicate news, promotional offers or special events to you or we may use personal information for marketing, research, planning and product development purposes… Where you have consented to receiving these communications from us, that consent will remain current until you advise us otherwise.
Disclosure of your information
You agree that by providing your information to us you provide us your consent to disclose to the above disclosure.
Junk mail or unsolicited email
You will only receive emails from us if:
We will destroy information if the information could not have been lawfully collected by us if we had solicited it.
If you, or a company you work for, supplies goods or services to us, we may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company.
Other information we collect
We may also collect the following information from you:
We use this information to improve our Website. In some circumstances we may collect personal information about an individual from a third party, for example, to analyse traffic at our Website. If this information is linked with personal information we hold about you as set out above, this information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.
How your personal information is stored and kept secure
All personal information collected by us is held securely. This information is only made available to our staff, contractors and third parties to a level that is necessary for them to perform their duties.
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the internet. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information we will take reasonable steps to destroy it.
Accessing your information
In order to maintain the security of your personal information we may require you to provide proof of your identity before discussing any personal information and we may ask you to specify what information you require.
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us
How you can make a privacy related complaint?
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact us (details below). Any complaint will be investigated by our Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made (usually within 30 days).
Questions or Complaints
Level 3, 649 Bridge Road, Richmond VIC 3121
P: (03) 9017 5284
For more information on privacy in Australia, please visit the Australian Commonwealth Government’s Office of the Australian Information Commissioner’s website at www.oaic.gov.au.